On the whole effective lacking in pick up detail was annoying

The company upgraded the car model to a brand-new Mercedes proactively. The store is easy to locate, and the pickup and return process is convenient.

Overall service was smooth

Few people, the staff were very patient and did not try to sell us anything. They provided a detailed explanation and demonstration of the vehicle.

Initially, they said the reserved model was unavailable and tried to upsell us on an upgrade. After we firmly declined, they provided the original model. Be cautious of this.

The hard sell on extra insurances wasnt appreciated and their £1000 fee per incident was damn right illegal. The car collection point was in a different location to the office and there was no one around to discuss the condition of the car before we drove it out of the lot. Other than that we were very happy with the car.