very good

Compared to other rental companies, it's slightly slower. The whole process takes about 20 minutes.

Friendly staff, but the process took too long. There were only 5 people ahead, but we waited for an hour. Not sure what those foreigners were talking about, but each took a long time. On the other hand, a Chinese customer with a pre-booked order got through very quickly.

Was told at Melbourne Intl airport to go to downtown Melbourne to do an exchange for vehicle. From Isuzu mux to Toyota Kluger. Went down the next day and the counter manager told me no Kluger available. In fact none for the entire Victoria. Simply brush me off by saying Europcar cannot do anything to help. Also the agreement from Europcar mention excess of $5000 which should have been zero since I have upgraded my booking to include zero excess.

Easy to deal with. Easy booking. Good price.

Easy to book. Good comparison of vehicles. Good price.

Car was too big for one person also the brand of car was very thirsty in relation petrol and not very eco friendly