Easy and convenient

The staff was quite efficient, and the process was completed without much delay. Both picking up and returning the car were very simple. Since I was unfamiliar with the model I picked up, I asked the staff for help, and they patiently explained it to me.

The man on the counter in the car park was extremely rude and was driving dangerously around the car park! He didnt talk to us, just handed a key and didnt even show us where the car was. He looked confrontational. The man in the counter where I got my keys in the airport was lovely though.

All good. Don't rate Sicily By Car at all!

after about 40 min in line to pick up car, we were told there were no cars and we have to wait till someone returns a car, we were with a toddler so the guy took mercy and found somehow a car for us, but it was class lower that we paid for and we barely fit and had to put bags on our laps, the car was never washed there was some wire hanging from beneath

figuring how to address issues with customer service

Good car, clean

Simple straightforward process