Fun

Aggressive insurance upselling, deceiving customers by saying you can't rent a car without insurance.

Excellent, just a short queue at the check in desk

Excellent

Courtesy is good. Registration and car collection are simple and speedy. Condition of the car is good.

Good. Booking process is convenient.

I get the VW Polo instead of Ford Fiesta, which is totally fine with me, the car was in great condition. The counter staff is friendly and work fast, However I have to spent more than 40 minutes waiting as there's a group of tourist picking up two cars before me and there's only one person in that group who can speak English and he has to translate every word the staff said to his friend (it's uncontrollable factor, nothing to complain on the staff.) The counter operating hour is rather too short, only 8am - 3pm.

I would have preferred to have known about the security hold ahead of time