Very good / Excellent.

They always try to upsell you into a different car to the one that was booked.

Very efficient. When asked for a driver's license, they mentioned that having a Canadian one was convenient. So there were no translation issues. All the contracts were displayed on the screen, and I just signed to agree. Found the car outside, the key was inside, and I got an inspection sheet as well. If there were no scratches, I didn't need to worry. At the exit gate, someone checked my documents and contract again.

They did not have the car on site at the pickup time and told me I would need to wait an hour. This is a common thing for them, according to reviews. They have me the wrong car, a tiny little car, instead of what I booked. They wanted me to sign the 'no visible damage' report without seeing the car, which I refused - which was good because it did have visible damage. There was garbage inside the car under the seat. They would not accept my visa card as payment for the deposit. They did not honor the zero dollar deductible I already paid for with my voucher and instead made it $300. In total, a terrible rental experience.

That was so long ago I don't remember.

Car size was just right for us did not have any problem and easy pick up and drop off.

The budget car rental to charge us for more upon arrival. We asked about what charge it is. The staff simply say that the charge is caused by ‘he didnt know what it is’. we argue for like 10 mins to get that settled. And they will ask you for add-on insurance. They will tell you that your package does not cover the damage of the car. But actually i have already buy the AXA package at easyrentcar. So, simply ignore them! The staff at the pick-up site even asked us to stand under the sun for 30 mins to wait for the car to be washed. And after we get the car, he gave no advice or instruction on using the car. I found many clients didnt even know how to start up the engine. The car is quite dirty. Food remains and rubbish in the drawer. We reserved the chevlort spark but eventually give us a much later Mazda. you can never guess what car budget is going to give you, so simply book the cheapest one.

Many discounts. Free cancellation. Easy to use. Will definitely use again!