Hassle and worry free experience

Great service, no waiting, immediate pickup. Located in the city, convenient transportation.

We rented the car from the Budget store in Hobart Downtown. The front desk staff were very patient and courteous. They carefully inspected our documents and explained the rental terms and precautions in detail before accompanying us to inspect the vehicle. They recorded even the slightest scratches we pointed out, even the ones that could be ignored, just to ease our concerns. They also advised us to take several photos for documentation. The first car we received was a brand new Renault Koleos SUV with only 1500 kilometers on it. However, we noticed a noise from the tires after driving out, so we returned it and were given another nearly new model with 3500 kilometers. The car was in excellent condition and came with an integrated GPS, which was very convenient and accurate for navigation!

I clearly stated that I would return the car at 10 PM on the 31st, but there was no staff working at that time and nobody answered the phone. This caused me a lot of trouble.

This is the second time I've rented a car from Budget. The service is good and returning the car is convenient.

Like: Easy collection and paper work. Given a choice of two vehicles, advice given on both. Friendly staff.
Dislike: N/A