You have to wait in line for over an hour in the rental car lobby. It's best to apply for a membership in advance; it will be much faster.

There were too many people on the day of pick-up, and I waited for nearly 2 hours. After being served, there were no available cars, and I was told I could upgrade at a discounted rate. Why didn't I get a free upgrade?? I had to wait another half-hour to get a car. After that, everything went smoothly, and exchanging the car was convenient.

Computers were a problem on the day and my order had to be processed manually which the staff did well but I still had to wait an unacceptable time in collecting and returning the car. I now have to go to additional effort to get my security deposit back unless this is something you can sort for me now? Otherwise I was told to ring a 1800 number.

See comments to Dollar.

The car was what I expected. The counter staff was very friendly. However, I was expecting to pay the amount I agreed through easy rent cars service, only to find alot of fees and other charges. So I dont feel good about the service when I end up paying double what I originally thought the price would be. Maybe you could let people know about the other charges before we are on sight and have to choose on the spot. I felt I wasn't told about everything before we arrived.

Like: All I can say is that our trip was great and looking forward to our next adventure and your car rental services. In addition, I was very pleased with the Toyota 2017 Camry..... Great Car !!!!!!
Dislike: All was good !!!!!