Meh

Very satisfied.

Great service attitude. Although the car had some minor damage initially, they marked it themselves. There were no issues upon return.

They promoted insurance.

1. The actual vehicle I received was different from the one I reserved; 2. Spain is too chaotic, someone tried to pry open my car door and failed, and the car rental company wanted to charge me a 600 euro pre-authorization. 600 euros? What kind of concept is that? It's very unreasonable, please handle this properly.

Closed when we arrived. Other staff very pleasant and helpful while we waited. Then the Kerry by Europcar staff member was helpful but drunk when serving us.