Smooth pickup, quick return, overall satisfied. Shortcoming: Booked a 5-seater, got a 7-seater.

Interior needs a deep clean. Otherwise happy and thankful for the service.

Display all the alternative models on offer in a particular class at a particular company. Car selection needs to be more transparent.

The car was fine and the staff very helpful. The hire location is close to Plaza Espana in a narrow one way street, currently exacerbated by major building works. It can be challenging to collect and return the vehicle with so little space to manoeuvre - a skip full of rubble was being passed over the car as we were trying to hand it back and the traffic was horribly backed up. If europcar could arrange a separate secure area for pickup and return it would be great.