Satisfactory

This was my worst car rental experience in the U.S. The rental process involved various kinds of mandatory upselling, saying that I would face certain risks if I didn't purchase their insurance. Then, inexplicably, they added a gas service fee. I've rented cars many times before and have never opted for this service. The staff didn't even ask about it and simply added it on. Before signing, I repeatedly asked if there were extra fees, and she said no. I asked her about the 'non pkg' fee on the order, and she explained it as a policy-related charge. Her accent was strange, she appeared to be of Asian descent, and her attitude was extremely bad and inefficient. This was the most unpleasant experience, and I will never rent from Budget again. In comparison, Hertz provides better service.

The reserved car was unavailable, so they gave us another car.

Very bad

Excellent- helpful counter staff at check-in, and when the car I expected was not there this was sorted out very swiftly and I ended up with a different car, which was (to my eye) a better car all round anyway so no delay and a happy customer. I misunderstood the cost of the advance toll fee coverage at the pick up desk, (the fee for which seems poor value to me) but I was able to delete it later by visiting a different local branch where it was sorted almost instantly. Although I could not effect this over the phone the lack of fuss otherwise over this did impress me and I will likely put Budget at the top of my list for a future hire. Handing the car back was also disarmingly slick and efficient. Incidentally, I returned the car brim-full but nonetheless the fuel gauge showed 'almost-full', nobody quibbled so another brownie point for lack of drama there. All told a better experience than I expected and I suspect that was not just good luck.

QEEQ did a good job- my brother booked a car at the same time directly with a different company and I think I had a better deal- better car, better price, but I won't rub it in!

On the car: the touch screen/media center was not very responsive and possibly broken in some areas. I was extra charged for fuel and time, which I disputed, but QREQ service staff made sure it was settled.

I am very impressed with the QEEQ service staff; the extra costs (from Budget) were investigated and explained by them and eventually settled to my satisfaction.