Cost was more than quoted. Unhappy and won’t use again

When I checked car rentals in Boston for July 2022, Thrifty was at the same counter as Hertz. Hertz, Dollar, and Thrifty are operated by the same company at Boston Airport. Despite the different brand names at the counters, the pickup and drop-off locations are the same, and the staff are the same, wearing Hertz uniforms. The staff were very friendly. Make a joke or chat with them when picking up the car to build rapport. The waiting time depends; if many people on the same shuttle bus arrive, there might be a queue, but it wasn’t too bad. When I arrived, only Dollar had many customers picking up cars, while others had few. I asked a staff member named Martin why Dollar had more customers and was told it’s because they are cheaper. After comparing several companies, I found Dollar was the cheapest for the same car category. Renting through Hertz’s website ends up costing much more for the same car and location.

The service was genuinely excellent with great quality and attitude.

The service was enthusiastic, and the vehicle was very new, having only run over 10,000 kilometers.

The pick-up and drop-off procedures were very convenient, and the car was in good condition. However, there were too few counters at the Dollar location in Los Angeles airport, and I had to wait for a long time. Overall, I was quite satisfied and would choose them again next time.

Dislike: The Sun Pass toll system was not explained well. I ended up paying over $10 per day for tolls when I only used tollways to and from the airport. The rest of my driving was on surface streets so I would have saved money by paying cash for the tolls I used rather than paying the flat rate.