Excelente

The car provided was not the one I reserved, and the reserved model was unavailable.

The car rental company was quite good. Although I didn't get the model I originally reserved, the car was still fine. I had a minor traffic incident, but the process for switching cars was very straightforward. Very satisfied.

Satisfied

The clerk forcibly insisted that we buy third-party insurance, claiming it was required by California law. I checked online and found no such law. The Asian clerk began to stall and refuse to complete the transaction. I mentioned that I had rented a car from this Alamo location five days ago with no such requirement, and the clerk became hesitant but still did not verify the law with a manager or provide us with any documentation. The whole incident was very unpleasant. I hope that in the future, Zuzuche improves their system to inform renters in advance about necessary insurance requirements at the rental location, preventing forced sales.

Got a very nice car, above what I booked. Really made my trip more fun, can recommend asking for a Jeep Wrangler!