Great Service and Car!

When picking up the car, an Asian employee named Bruce, who looked Korean, gave us a hard time because we are Chinese. He asked for a lot of personal information such as Social Security Number, Los Angeles residence address, and details about my relationship with my husband. With a stern face, he delayed us for 40 minutes and finally said he couldn't process our rental. Later, we switched to a white employee, and it was done in 5 minutes. We complained to the supervisor about Bruce's racial discrimination and poor service. The supervisor said they would investigate and email us the findings. It's been 6 days and we haven't heard back.

Poor communication, arrogant attitude, and difficult to negotiate even reasonable requests.

They need to explain the charging details more clearly to customers!

Un Buick no es un EDGE, yo quería el EDGE, aunq se q me dirán q era “o similar”, pero no me vale El señor que me hizo el contrato fue un 10 de profesional Difícil encontrar el coche El personal de fuera RUDO y con pocas ganas de trabajar El coche tenía golpes Olía a una mezcla de curry con tabaco Warning “LOW OIL ENGINE” y lo único q hizo la señora del delivery fue resetear el warning y que me fuera WARNING low bat remote Etc etc etc MUY MAL EN CASI TODO Y LA ACTITUD DEL PERDONAL QUE PARECIA QUE LE DABA IGUAL TODO

Wonderful staff and the best pick up and drop off experience. Thank you.

Well done guys. Thanks for providing such a great service.