Easy reasonable on airport car hire through trusted App

Your counter staff was lovely, very helpful and informative, couldn’t ask for better

Booking was easy but it wasn’t immediately obvious which provider to go to at the rental hub.

The pick up bus at the Heathrow airport is not coming very often late at night (around 8pm). We had to wait around 15 mins while other car rental companies' buses had already past more frequently. We were first offered a vehicle category below the one booked, as the category wasn't available but were only then offered a vehicle which still had to be cleaned which further delayed the process

Easy and straightforward. Muddy marks on rear seat on collection but nothing I’d lose sleep over.

Easy and straightforward

The staff where fantastic Jacqueline in particular. We had arrived in Belfast and the airline had lost my luggage, so I had no paperwork or clothes apart from what I was wearing. They helped me with everything including where I could buy some clothes. 10 out of 10 for service.

1）I buy a super insurance at easyrentcars.com apps，arrive and take the car at budget，the budget staff sell me to buy the super insurance ，I show my phone to him I buy from the apps ，he said I didn’t buy the insurance ，just buy the basic insurance and show me his computer didn’t have super insurance record and tell me if the car damage ，I want to pay 1000 pounds，so I pay 22 pounds per day for the insurance ，I return to hotel and look the easyrentcars apps ，the claim condition is same as I buy at budget，so I buy the double insurance ，email to budget ，the budget services department reply me a long writings about theirs services how good ，but didn’t see can help me。 2）Take the car at budget ，the staff just give me the key ，and tell me in the car park ，I go to car park found a lot of time ，have a look the cars pumper had a lot scratches around the car，and start the car，table board show yellow signal ，the car is not really，then change another one，waste my time。

I buy the double insurance at budget，and email to easyrentcars ，the services department help me to talk to budget ，and tell me budget not cancel the insurance ，they will talk to axa cancel，that’s the good services experience。