Overall service was satisfactory, but during pickup, the staff seemed to treat us differently. We had two families renting cars, and at first, they tried to push me to upgrade. When I refused, I ended up with a Series 1 car, which was very small and not the specified SUV model. However, my friend with the same reservation was upgraded to a Series 3 for free. The only apparent difference was that I was served by a South Asian staff member. Everything else was fine.

Very good.

The service was fine.

Aggressive insurance upselling, deceiving customers by saying you can't rent a car without insurance.

Renting a GPS device from the car rental company is relatively expensive. I reckon that we could buy a GPS for the price of a 7-day rental.