Rubbish

The car provided was an upgrade on the booking due to non-availability of the booking. The car was also brand new so obviously in pristine condition! 20 minute wait for the counter but once we got served, the process was less than five minutes.

Smooth process and no fuss. It would be good to get a confirmation that the rental is complete with no surprise charges or extras. Especially if/when dropping off keys out of office hours.

Insurance package for 0 excess quite expensive and come with additional fee. My booking price is 123 GBP. Insurance is 37 GBP as Budget officer told me. At the end, final price is 173 GBP. Additional fee 13 GBP was added up such as License fee and Location surcharge. I think those fee should include in booking price.

All very smooth. Had problem with my credit card during the day as I couldn't remember pin. They listened to my problem professionally at all times.

All very impressed. I was particularly pleased to find affordable insurance where excess is covered. The industry needs to find a way to not then have to also block out the excess on a credit card at the desk. If it's covered then it's covered.

No key drop box was the sad part.

Great way to book cars.

Budget staff very friendly. They did however forget to make me sign for the car and walk with me around the car for any damage before I drove away with it!

Very straight forward and good value for money.