Wonderful Thrifty customer service!

Terrible company. Do not go for the cheaper option with this company. We already purchased three insurances on the rental platform, but when we got to the store, the staff kept pushing more insurance on us. We refused but then they asked us to swipe our card for a violation deposit. Turns out they charged us for full coverage insurance instead. When we got back, we found out they deducted over 1700! This is a scam company!

Thrifty is pretty good, but they do push upgrades at the counter. I upgraded from a Ford Fusion to an SUV RAV4 for an additional $10 per day, which added up to over $170 with taxes for 14 days. The return process was straightforward; the inspector gave the car a quick look over and it was okay. The car was in great condition, with only 27,000 miles when I picked it up. The RAV4 was very reliable.

Great service

Gerate service

The Apple CarPlay and Bluetooth just didn’t work

Booked Ford Fusion which was shown as full size car by easyrent. I am fully aware that it is not very common to get a specific model but Thrifty insisted that a Fusion is an intermediate car and tried to give me an alternative intermediate. Only after strong representations was I provided with a full size.

Perfectly ok other than having to be in a stressful situation to get what I had paid for after a nine hour flight and before a fairly long drive. Not sure what went wrong with the set up but could have done without the experience.