Everything is was good until I toked not so clean car.

Extremely satisfied

Excellent!

It's okay

The service was very good and satisfying. I was also very pleased with the car—a brand new Mondeo in excellent condition. It was handed to us spotlessly clean. However, we returned it dirty and with slightly less fuel (just as it was when we picked it up). Everyone was quite reasonable and didn't make a fuss about it. Overall, it was a satisfying experience. The only inconvenience was that the return location I chose was not on a main street but inside a hotel, without any signs outside. It took us a while to realize it was inside the hotel.

The car wasn't that clean. The wipers were dry and did not wipe the window as they should, it's winter time and it should have checked before hand me the car, in addition, the wiper fluid tank was empty. When went back to Budget for the wipers, they wanted to change my car to a huge pickup truck!! Pickup truck is not the car you want in Manhattan, New York... When I refused to take the pickup truck, they told me I can buy and change the wipers by myself and keep to receipt and I'll get the money back when returning the car. So I wasted 3 hours of my vacation time and got new wipers and wiper fluid, kept the receipt but when returned my car, Budget refused to give me the 7 dollars back (wiper blade + fluid from Walmart). It's not about the money - it's about the disrespect you have for customers, I am very disappointed - Will NEVER rent anything again from Budget!