Rented a car from this company and there were small scratches on the door. Since we had full insurance with no deductible, there should have been no charges. However, this company unauthorizedly charged my card. When we returned the car, no one inspected it. After we got back to China, they claimed there were some scratches and asked me to pay for it, even though we had full insurance. ZUZUCAR said they would negotiate with EUROPCAR, and there should be no additional fees. But on October 31, EUROPCAR charged 550.00 AUD to my credit card without my card or my permission! Such a garbage company.

Car needed sat nav.

I don't know what the price drop protector is but unlimited k's is excellent.

Car condition very good

Europcar were good, although I was charged an international money transfer fee which I don't recall being in the contract. The vehicle was new, but a software glitch produced an airbag warning sign on the dashboard. The car itself was very basic and Mitsubishi really need to upgrade their "clunker" engines.

Everything was great. Staff was very helpful and at ease.