Average

Prompt and friendly customer service from counter staff, clean and new vehicle provided

Initially I felt apprehensive to book with third party platform, however I have positive experience with QEEQ. The platform is straight forward and easy to use and telephone inquiry also met with friendly and competent customer service staffs. I am happy to give 5 stars review to QEEQ I did purchase reduce access insurance with QEEQ and glad that I do not need to make claim, be good to see review from anyone who might have insurance issue either positive or negative

Very terrible, picking up took more than 40mins, asked my details again although I had it booked through your app. Car inspection wasn't precise and When I went to drop off the car, was nearly falsely charged an excess of over $4000 for the damage that was already on the car, luckily I had pictures taken prior to hiring the car. And when called the Clayton branch, I was told the details of that particular vehicle's damages are storred in the system, so why I was given a piece of paper which said there was no damage to the car? How many customers may have or might suffer from this sort of incidents?

A new and nice car but I found rubbish in the car's storage.

Like: In melbourne visiting my son and needed a car with plenty of space to pick up shopping for new apartment. Easy booking on the website and easy pick up. Allowed us to return the car to a different location closer to our accommodation.
Dislike: A little slow at pick up due to only 1 staff member on duty.