Charged €120 for 2, old and dirty, car seats. Snow chain rental more that cost to buy!

We chose the Passat manual transmission group, and we were pleased when the staff at Charles de Gaulle Airport helped us arrange an Opel Insignia station wagon (similar to the Buick Regal in China, but a bit bigger with a larger trunk space). We had four suitcases for two adults and two children, which fit perfectly in the trunk. If it were a sedan Passat or Regal, they definitely wouldn't have fit. Thumbs up to the team here. The car was very new, with only a few thousand kilometers on it and very clean. It had manual transmission, no sunroof, but came with all the advanced features like rearview camera, distance alarms on all sides, lane change warning, automatic headlights, automatic wipers, dual-zone climate control, etc. The car's built-in navigation supports English and was very accurate. As long as you have the detailed address, the navigation is very useful with comprehensive traffic signs. We drove over 2000 kilometers, reaching close to 200 km/h in Germany without experiencing noise or vibrations. Plus, the diesel engine was very fuel-efficient. Overall, we were very satisfied with the vehicle and service.

What an incredibly wonderful experience! When we arrived to pick up the car, the lady at the counter realized that the car that we had booked was much too small for the four of us plus luggage. She was extremely nice and helpful in finding a solution for us which she did and in less than 20 minutes, we had an amazing car and were on our way. I was impressed by the level of service and of the friendliness and efficiency of the lady at the counter who took care of me. Because of her, I am now a lifetime customer of Europcar!

Original car was smaller than booked, was mot clean and had bodywork damage + one half-flat tyre. However, was quickly swapped out for upgrade at no additional cost.

We had to pay 50 euros extra per day as they didn’t have snow chains. They only had Car with Winter tyres. Very disappointing.