easy

Staff didn’t have a clue about several things. Couldn’t find a car for us, couldn’t explain the requirement for all the additional charges, had to change the car so had to wait longer, car was battered. Charged us a diesel tax fee but gave us a petrol car! Awful

Hoping we can get a refund for the additional charges we incurred not mentioned in the booking

We couldn’t get the car we had paid for as gold car wouldn’t accept the insurance so we had to pay another £175 or they would charge our credit card £1400 which we would get returned to us within 30 days . This is totally unacceptable and for this reason we will not recommend your company and will not be using again

As above

I would not book with Goldcar again. They tried to sell extras on a hard way with telling lies. Take total care on what you sign. Don't trust on what they tell you at the counter! Check everything double. Check the car carefully, even the door lock by key!

No problems, good booking process.

The vehicle was heavily damaged on collection which was reported to Gold Car, after 10-15 minutes of waiting they said they knew and was fine to take, this was not an impression I wanted to drive around with a heavily dented, scratched car, on return I was 30 minutes late dropping the car off due to finding the location, I was charged 52 euros, not happy after my experience.

Good, easy to use.

Counter staff was nice, Car was easy to find, spent about 15min getting the car, Only down side was they wanted me to find what was wrong with the car (felt like i was doing there job) so did a video, photos and also on the sheet, car had quite a few scratches and scrapes that needed to go on the sheet this should all have been done by gold car. Car was average clean.