Great experience.

Satisfactory

Everything else was satisfactory, but I encountered a big problem when picking up the car. I arrived at midnight, and it took two extra hours because they couldn't find the records of my booking with the rental company. Information didn't match up, so I had to pay again. It took a month to get a refund.

When renting the car, the counter staff suggested we buy their fuel, saying unused fuel could be refunded. Since we had an early flight, we thought it would be convenient. In the end, we had more than half a tank left, and they didn't refund us. There were many people in line, and we waited a long time. They didn't remind or explain the additional insurance content. It was completed on a machine in English. If you can't understand English or don't pay attention, you might end up agreeing to many extra charges.

Very, very long lines to the desk ... waited more than one hour. It was Sunday in the middle of the day. But every other office had long lines too.

The car was extremely dirty on the inside.

They were very responsive on the phone.