Good service

Excellent

Everything was great - except we were told we would have a free second driver and were charged. The only way to be refunded was to go down to the main counter - which was very inconvenient when trying to get an international flight with 3 small children. I would have given 10/10 but I felt not being refunded was unfair.

Car was good .I asked about upgrades , not informed otherwise. Aubrey just did the upgrade but we were not informed of the kind of vehicle we could choose. Also not her fault , but I booked on-line which I always do using my credit card and informed when we got there we had to pay extra because my husband was going to drive. I have never had that happen before at any other rental car place.

Our flight was delayed and Advantage had us on hold for a long time. Then when we told them our flight would be late they told us they closed at 11pm. We were stranded at the airport from 1am - 5:30am. They told us they would hold our car for 24 hrs. When we called for shuttle at 5:30 am it came to get us. When we arrived at the car rental there were NO cars for us. I asked if we were supposed to get here at 11:00pm and you closed where is our car? We are here when you opened. She said we would get the first car returned. They were having trouble getting people to return their cars. ??? Car had lots of scratches but ran well.

Like: In the parking garage, there was no wait and we were able to get the keys immediately and start our vacation!
Dislike: The wait to pick up the car in the terminal was long. The person waiting on us, was also on her cell phone, while serving us. The car had lots of small dings and scratches where it had hit things and the paint had chipped off. On the form the attendant gave us in the parking garage, none of these were checked off and should have been. When I told the attendant that there were many dings and scratches, she just told me to mark them off on the diagram but she should have really come out of the booth since she was not serving any customers at that point, and should have gone over the condition of the car with us.