Awsome renter car

The first car given to us had a lot of damage and we were not comfortable using it. We were able to get a brand new car as replacement right away.

The vehicle exterior was extremely dirty. This made visibility from both the front and rear windscreen more challenging that it should have done. I am 51-years old and have rented vehicles many times in my life but this is the dirtiest car I have ever had (I did not see this when collecting the vehicle as it was dark). The inside was acceptable although the back seat had a few minor stains. The collection process was acceptable but took a little longer than I would have liked. Also, I was not happy that I was not allowed to use a US credit card for guarantee purposes on the basis that we had CDW included in the booking. This meant my UK current account had to receive an actual debit and subsequent recredit at the conclusion of the rental. Lastly, I would have preferred the collection and dropoff point to be in a covered facility than on the roof of the Hertz operation. It was raining hard when we returned the vehicle.

No problems here. Competitive price and easy website to navigate.

The staff at the counter was intentional misleading in order to get me to purchase additional things that I didn't need (ie. Fuel, insurance, EZ pass, vehicle upgrade, etc.) It was a terrible experience and I will be calling to be refunded on certain portions of the charges.

Like: The car
Dislike: Hidden costs