Good

I booked a Golf but was given a diesel Tiguan 2.0 instead. It worked out perfectly as I was heading to the Dolomites, and the power was impressive!

This local Italian car rental company is very laid-back, no upselling at all. What you book is what you get. I had to ask for full insurance myself for it to be added. The rental location at Florence train station has separate spots for paperwork and car pickup. It's about a five-minute walk between them. Most importantly, the car pickup spot is in a garage outside the ZTL, which is very convenient! Once you finish the paperwork and walk over, the car is already prepared. There were no staff members around to explain anything, very laid-back! You inspect the car yourself and contact staff if there are any issues. During the paperwork, the staff told me to return the car with a full tank of fuel. I assumed the car was full when I picked it up, but it wasn't! I filled it up upon return and realized it wasn't full when I picked it up. I mentioned this to the staff when returning the car, and he just smiled and said I simply spent a bit more money but there was nothing he could do.

Horrible staff, very rude. Car also provided to us over an hour late, no offer of an alternative without having to pay more than our original booking value on top of our original booking. Never again. Do not recommend.

It took ages to collect the car, staff was rude and constantly try to cross sell and up sell other insurance package and car upgrade etc.

They are perfect.

The car was good, a few little scuffs in addition to the ones they had marked on the document that I had to point out to them. The car was supposed to be full of fuel but there was no way of telling to be sure as the petrol indicator goes down in segments. and it showed full. 20 miles up the road and it went down a segment (quarter of a tank) so I estimate it was about 15 euros shorts - leaving me out of pocket as I filled it up twice (one half way through our two day hire and once on return). I told the receptionist on return and asked for a credit, but she refused saying there was no way of her knowing, that she has to rely on people bringing the car back full, if the guage says full then as far as she was concerned it was full - but I assured her it wasn't. I think the next time we have one of these cars with the digital fuel indicater I will check the petrol at the first petrol station that I come across to make sure, and then take it back the same. It's the only way to beat these people is to do the same as the last person who hired the car and that is cheat!. Other than that I have no other issues with Sicily By Car, the man on pick up was friendly and there was no issue with taking the car back with the usual dirt on it like you would on a two day car hire drive. Price on this occassion was good.