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If you're planning a trip from Canada to Sri Lanka and considering renting a car, there are a few key things you'll need to know to ensure a smooth travel experience.
  • Can I drive in Sri Lanka with my Canadian driving license?
  • What insurance options are available for rental cars in Sri Lanka?
  • What is the average cost of renting a car in Sri Lanka?
  • Are GPS navigation systems and roadside assistance included?
  • What are the local driving rules and traffic norms I should be aware of?

This guide provides practical advice for Canadian travelers aiming to rent and drive vehicles in Sri Lanka. From licensing requirements to cost expectations, we aim to equip you with all the necessary information for a safe and enjoyable journey.

Can Canadian Citizens Drive in Jordan?

Yes, Canadian travelers can legally drive in Jordan with the proper documentation. Ensure to carry a valid passport and the required driving license combinations.

  • Form of ID:

    A valid passport.

  • Driving licence:

    Accepted driving licence include:
    • Original driving licence + International Driving Permit (IDP)

  • Accepted cards:

    Physical credit cards in the full name of the main driver. Supported cards include Visa and Master. XpCard is also supported.

  • Age requirements:

    Drivers must be aged between 21 and 85. Young drivers aged 21-23 incur an additional fee of US$ 5.00 per day.

Ready to Rent?

Requirements may vary between rental companies. Always confirm details when booking.

Check Rates

Which Car Rental Companies Are Best?

Choose from versatile global chains or unique local services to find the perfect match for Canadian travelers in Sri Lanka.

Global Chain Companies

Local Brands

  • SIXT

    global
    8.5

    Locations:

    6

    Prices:

    $$

    Key Advantages

    • Modern fleet with premium brands
    • Global presence with local expertise
    • User-friendly mobile app
    • 24/7 roadside assistance

    Best for

    Travelers seeking a balance of quality and affordability
  • GREEN MOTION

    global
    8.5

    Locations:

    3

    Prices:

    $$

    Key Advantages

    • Focus on sustainability
    • Competitive pricing
    • Variety of vehicle options
    • Excellent customer service

    Best for

    Eco-conscious travelers and budget-friendly rentals
  • Budget

    global
    8.5

    Locations:

    4

    Prices:

    $$

    Key Advantages

    • Competitive pricing
    • Flexible rental options
    • Online booking discounts
    • Excellent customer service

    Best for

    Budget-conscious travelers
  • ACE

    local
    8.5

    Locations:

    2

    Prices:

    $$

    Key Advantages

    • Personalized customer service
    • Competitive pricing
    • Convenient locations
    • Variety of vehicle types

    Best for

    Budget-conscious travelers and families
  • Elite Rent A Car

    local
    8.5

    Locations:

    0

    Prices:

    $$

    Key Advantages

    • Competitive rates
    • Personalized customer service
    • Flexible rental terms
    • Wide range of vehicle options

    Best for

    Travelers seeking personalized service and luxury options
  • SR Rent A Car

    local
    8.5

    Locations:

    14

    Prices:

    $$

    Key Advantages

    • Personalized customer service
    • Convenient pickup and drop-off locations
    • Competitive pricing
    • Special discounts for long-term rentals

    Best for

    Budget-conscious travelers and families
Recommendations for Canadian Travelers
Choose Global Chains If:
  • First time renting in Sri Lanka
  • Need reliable nationwide coverage
  • Want 24/7 customer support
  • Planning intercity travel
Choose Local Brands If:
  • Looking for budget-friendly options
  • Focusing on city-based travel
  • Interested in unique vehicle options
  • Comfortable with using local services

How to Choose the Right Car?

Choosing the right rental car can make your journey more comfortable, safe, and enjoyable. Think about your travel group, the destinations on your route, and the type of driving you'll be doing. With QEEQ, you can compare multiple car types and policies to find the one that best suits your journey.

  • Seating and Luggage

    Consider your travel group size and luggage needs

    • Economy cars (2-4 people, 1-2 suitcases)
      Perfect for city driving and short trips

    • Compact cars (4-5 people, 2-3 suitcases)
      Good balance of space and fuel efficiency

    • Mid-size cars (5 people, 3-4 suitcases)
      Comfortable for longer distances

    • Full-size/SUV (5-7 people, 4+ suitcases)
      Ideal for families and group travel

  • Transmission Type

    Choose between automatic and manual transmission

    • Automatic transmission
      Easier for city driving and traffic, more common in many countries

    • Manual transmission
      Often cheaper, better fuel economy, more control

    • Consider your comfort level with left-hand driving and automatic cars

  • Insurance Included

    Check what insurance coverage comes with your rental

    • Basic liability
      Covers damage to other vehicles and property, usually included

    • Collision Damage Waiver (CDW)
      Covers damage to your rental car, often optional

    • Theft protection
      Protects against car theft, may be included or additional

    • Personal insurance
      Check if your travel insurance covers rentals

  • Cancellation Policy

    Understand booking flexibility and fees

    • Free cancellation
      Usually available up to 24-48 hours before pickup

    • Prepaid vs. Pay-at-counter
      Prepaid often cheaper but less flexible

    • Change fees
      Cost to modify dates, locations, or car type

    • Travel insurance
      Consider coverage for trip cancellations or delays

  • Mileage Policy

    Check distance restrictions and additional charges

    • Unlimited mileage
      Best for long road trips and cross-country travel

    • Limited mileage
      Cheaper daily rate but extra charges for excess miles

    • Consider your planned route distance and potential detours

    • Factor in mileage costs when comparing total rental prices

  • Fuel Policy

    Understand fuel requirements and costs

    • Full-to-Full
      Return with same fuel level, most economical option

    • Full-to-Empty
      Pay upfront for full tank, convenient but often more expensive

    • Same-to-Same
      Return with same level as pickup, fair pricing

    • Pre-purchase fuel options
      Compare costs with local gas station prices

Quick Decision Guide

  • City Travel

    Compact/Economy car with automatic transmission, full-to-full fuel policy

    Colombo, Kandy, Jaffna
  • Road Trip

    Mid-size/Full-size car with unlimited mileage, flexible cancellation

    cross-country
  • Vacation

    Convertible/SUV with comprehensive insurance, prepaid fuel option

    Galle, Nuwara Eliya, Sigiriya

Compare with Confidence on QEEQ

Don't settle for the first option you find. QEEQ makes it easy to compare car types, policies, and total costs from multiple providers. See all fees upfront, read real customer reviews, and choose the perfect car for your adventure.
  • Compare all car rental deals
  • No hidden fees
  • Real customer reviews
Check Rates

Explore the Popular Destinations in Sri Lanka for Car Rentals

Sri Lanka offers a wide variety of scenic routes and historic landmarks perfect for travelers. Renting a car allows you to explore iconic destinations like Colombo, Kandy, and Galle at your own pace. Opt for one-way rentals to maximize your travel experience and discover more of this beautiful island.

What Insurance Do I Need?

You'll need appropriate insurance to legally drive in Sri Lanka, tailored to both local regulations and your peace of mind. Insurance rules may vary by rental provider, and what’s included in your rental price could be minimal. Securing comprehensive coverage can protect you from unexpected costs in case of accidents or theft.

Types of Insurance Coverage
  • Collision Damage Waiver (CDW)

    Covers damage to the rental car from collision or theft.

    CA$20-30/day
    Essential
  • Theft Waiver (TP)

    Protects against theft of the rental vehicle.

    CA$7-12/day
    Essential
  • Liability Insurance

    Covers injury or damage to others and their property.

    Often included
    Included
  • Personal Accident Insurance (PAI)

    Covers medical expenses for you and your passengers.

    CA$8-15/day
    Optional
  • Roadside Assistance

    Provides support for breakdowns, towing, and other emergencies.

    CA$5-10/day
    Optional
QEEQ's Complete Protection Solutions

Perfect for travelers who want comprehensive protection without the complexity. One price covers everything, and AXA's trusted network ensures reliable claims processing throughout Sri Lanka. Get comprehensive coverage online for about 50% less than counter rates.

Insurance Coverage Comparison
Coverage Feature
QEEQ Full Coverage
Basic Rental Company
Collision Damage Waiver

Fully Covered

$493.00 - $10,021.99
Theft Protection

Fully Covered

$0.00 - $10,021.99
Personal Accident Insurance

Fully Covered

Not Covered
Tire, Window, Mirror Damage

Fully Covered

Not Covered
Roadside Assistance

Fully Covered

Not Covered
Know more About QEEQ Full Coverage

How to Save Money When Renting a Car in Sri Lanka?

Planning ahead and making informed decisions can help Canadian travelers get the best deals when renting a car in Sri Lanka. Understanding local rental policies and staying flexible can lead to significant savings.

Booking Tips for lower Prices
  • Book Well in Advance
    Start looking for rental cars at least 3-6 weeks before your trip to secure the best deals and wider car options.
    Save up to 25% on early bookings
  • Avoid Airport Pickups
    Renting cars directly from the airport often includes additional fees. Opt for city-center locations for better rates.
    Save CA$15-30 per rental
  • Choose Compact Vehicles
    Compact or economy cars are cheaper to rent and more fuel-efficient, making them ideal for navigating Sri Lanka's roads.
    Save CA$10-20 per day
  • Check Insurance Policies
    Many credit cards offer car rental insurance. Verify if you are already covered to avoid paying for additional coverage.
    Save CA$20-40 per rental
  • Refuel Before Returning
    Avoid refueling charges by returning the car with a full tank. Use local gas stations for economical refilling.
    Save CA$10-15 on fuel costs
QEEQ's Money-Saving Features
  • Diamond Membership
    Save up to 20% on every booking - free trial available below.
    View Details
  • Price Drop Protector
    If your booked car price drops, QEEQ automatically rebooks it at the lower rate and refunds the difference to you.
    View Details
  • One-Dollar Freeze
    Lock in today's price with just $1 upfront and pay the rest later.
    View Details
  • Flexible Payments
    Pay with credit/debit cards or even cryptocurrency via BitPay.
    View Details

What Should You Pay Attention To?

Important considerations and potential issues to watch for when renting a car in Sri Lanka.

  • Driving Conditions
    Understanding road and traffic conditions is crucial in Sri Lanka.
    • Roads can be narrow and winding
    • Expect frequent pedestrian and animal crossings
    • Traffic rules may differ significantly from Canada
    • Watch for tuk-tuks and motorbikes
  • Vehicle Type
    Choose the right vehicle for your travel needs and road conditions.
    • Compact cars are better for city travel
    • SUVs are recommended for rural areas
    • Check for air conditioning in vehicles
    • Ensure the vehicle has proper tires for terrain
  • Navigation
    Reliable navigation is essential for traveling in unfamiliar areas.
    • Consider renting a GPS or using online maps
    • Local SIM card for mobile internet may be helpful
    • Plan routes beforehand, especially for rural areas
    • Understand local signage and road markings
  • Legal Requirements
    Ensure compliance with local laws and regulations.
    • International driving permit (IDP) is required
    • Verify the car rental includes necessary insurance
    • Confirm rental policies regarding accidents and damage
    • Understand local traffic rules and regulations
  • Pick-up & Return Locations
    Plan ahead to avoid inconvenience.
    • Airport pick-up is convenient but might include surcharges
    • Confirm the return location and timings
    • Allow extra time for vehicle inspection
    • Check if the rental office is open during your arrival and departure
  • Timing Considerations
    Plan your rental schedule carefully.
    • Traffic congestion may affect travel times
    • Early morning or late-night pick-ups may be limited
    • Returning the vehicle late could incur penalties
    • Factor in holidays which might impact availability
Remember

Being prepared and knowing what to expect can save you hundreds of dollars and prevent stressful situations. Take time to understand all terms and inspect your rental thoroughly.

What Are The Differences Between Canadian and Sri Lankan Traffic Rules

Canadian and Sri Lankan traffic rules differ notably in road orientation, driving behavior, and enforcement practices, along with similarities in safety measures and mobile phone usage.

  • Road Orientation

    LK

    Drive on the left-hand side of the road

    CA

    Drive on the right-hand side of the road

  • Speed Limits

    LK

    Varies by area, common limits are 50 km/h in urban areas

    CA

    Varies by area, common limits are 50 km/h in urban areas

  • Mobile Phone Use

    LK

    Strictly prohibited unless using hands-free devices

    CA

    Strictly prohibited unless using hands-free devices

  • Seatbelt Regulations

    LK

    Mandatory for drivers and all passengers

    CA

    Mandatory for drivers and all passengers

  • Alcohol Limits

    LK

    Maximum BAC of 0.06%

    CA

    Maximum BAC of 0.08%

  • Traffic Signage

    LK

    Signs primarily use English and Sinhala

    CA

    Signs primarily use English and French

  • Driving Behavior

    LK

    More informal, lane discipline may vary

    CA

    Generally formal with strict lane discipline

  • Remember
    • • Ensure you have an international driving permit (IDP) for Sri Lanka.
    • • Familiarize yourself with local driving customs and courtesies.
    • • Be cautious of wildlife and pedestrians on rural roads.
    • • Always carry your rental agreement and identification documents.
Voices of our customers
View more

Frequently Asked Questions

Common questions for travelers from Canada renting a car in Sri Lanka

As a Canadian driver used to wide, orderly roads, should I really consider self-driving in Sri Lanka?

Driving in Sri Lanka is vastly different from Canada: roads are often narrow, busy, and chaotic, especially in cities. You’ll encounter unpredictable buses, tuk-tuks, pedestrians, and stray animals. If you’re an experienced, confident, and adaptable driver, self-driving offers unmatched freedom and access to off-the-beaten-path gems. However, if your driving experience is mostly in calm Canadian suburbs or you’re easily stressed, hiring a car with a driver is a much more relaxing and safer choice.

Which is better for Canadian travelers in Sri Lanka: Self-driving or hiring a car with a driver?

It depends on your travel style and budget. Self-driving offers maximum independence, flexibility, and can be more cost-effective for long trips, but you must handle complex traffic, navigation, and parking on your own. Hiring a car with a driver means you can fully relax, benefit from local knowledge, avoid tourist traps, but at a higher cost and with less spontaneity. For adventurous, experienced Canadian drivers, self-drive is feasible; for those seeking a stress-free vacation, a car with a driver is wiser.

What is the driving orientation in Sri Lanka compared to Canada?

Sri Lanka drives on the left with right-hand drive vehicles—the opposite of Canada. The steering wheel is on the right, and you’ll shift with your left hand in manual cars. Always remind yourself to keep left, especially when entering roundabouts or overtaking. Practice in a parking lot to adjust to the new perspective and controls.

What type of vehicle should I rent: sedan, SUV, or tuk-tuk?

Choose based on your itinerary and group size. Small sedans are great for 1–2 people exploring cities and the flat south coast—maneuverable and fuel efficient. SUVs are better for central highlands or rough roads, offering higher clearance and more space—ideal for families. Tuk-tuk rentals are available from some companies and provide a unique, adventurous experience but are best for short distances and not recommended for highways.

How are Sri Lankan road conditions compared to Canadian rural roads?

Road quality varies greatly. Major cities are linked by modern expressways, comparable to Canadian highways. However, once off the highways, main roads may be narrow and busy; secondary roads can be potholed and rough, especially in rural and mountainous areas. Expect unexpected obstacles like animals or reckless drivers. Canadian rural roads are typically more orderly and better maintained.

Is self-driving in Sri Lanka safe?

Vehicle-related crime targeting tourists is rare, but always lock your car and don’t leave valuables inside. The biggest safety challenge is the unpredictable traffic, high accident rates, and aggressive local driving, especially by buses. Practice defensive driving: keep speeds low, be ready to brake, avoid night driving, and stay alert to buses and tuk-tuks.

How much does it cost to rent a car, and how should I budget?

Rates vary by vehicle type, season, and rental duration. As a guideline: compact cars cost LKR 4,500–7,000/day (CAD $20–30), SUVs LKR 8,000–15,000/day (CAD $35–65). Weekly rentals usually offer discounts. Budget extra for insurance, fuel, tolls, and driver’s food/accommodation if hiring one.

When is the best time to self-drive in Sri Lanka?

Sri Lanka has two monsoons affecting different regions. The southwest (south, west, highlands) is driest from December to April; the east and north are best from May to September. For a round-island trip, February–April offers the most stable weather nationwide.

Can I drive in Sri Lanka with my Canadian (provincial) license?

No. A Canadian driver’s license alone is not valid. You must obtain an International Driving Permit (IDP) from CAA before your trip.

Is an IDP enough, or do I need a local endorsement?

You need both. Besides your IDP, you must get your license endorsed by AA Ceylon or obtain a temporary permit from the Department of Motor Traffic. Many rental companies (especially via QEEQ) can arrange this for you if you send them scans of your documents in advance.

Where is the best place for Canadians to book a rental car for Sri Lanka?

It’s safest and most convenient to book in advance through QEEQ, which lets you compare local suppliers, read real reviews, and ensures clear English terms. Booking on arrival is risky—limited choices and possibly lower car quality.

What hidden fees should I watch out for when booking?

Check for airport surcharges, one-way drop fees, additional driver fees, child seat charges, GPS rental, local license processing fees, and ensure all taxes are included in the quote. Read the terms carefully on QEEQ.

What kind of insurance should I get? Is Collision Damage Waiver (CDW) necessary?

Comprehensive insurance is essential. Always get CDW, which covers most damage with a deductible. Theft Protection and third-party liability are usually included. For peace of mind, opt for Super CDW/Zero Excess to eliminate your deductible—highly recommended in Sri Lanka’s unpredictable traffic.

Does my Canadian credit card’s rental car insurance cover Sri Lanka?

Most Canadian credit card CDW/LDW policies exclude Sri Lanka. Always check with your card provider before traveling, but the safest route is to purchase full insurance directly via QEEQ.

Do I have to pay the full amount when booking? What is the deposit policy?

It depends on the provider. Through QEEQ, you generally pay a small deposit or the full amount to secure the booking, with the balance due at pickup. Paying by credit card on a reputable platform is safest.

Are there age or driving experience requirements for renters?

Yes. Most companies require drivers to be at least 23 (sometimes 25) years old, with a valid license for at least 2 years. Under 25 may incur a young driver surcharge. Check specific policies on QEEQ.

What’s the cancellation policy if my plans change?

Cancellation policies vary. QEEQ usually allows free cancellation up to 24–48 hours before pickup. Local companies may be stricter and keep your deposit. Always read the terms before booking.

How far in advance should I book my rental car?

Book at least 1–2 months ahead, especially for peak season (December–March) or if you need a specific model (like automatic or 7-seater). Early booking ensures better rates and availability.

Is it easy to pick up a rental car at Colombo Bandaranaike International Airport (CMB)?

Yes. Most major rental companies have counters at or near the arrivals hall. With QEEQ, your confirmation will specify where to meet the representative, who will guide you through the process.

What documents do I need to present when picking up the car?

Bring the originals of: your passport, Canadian driver’s license, IDP, AA Ceylon endorsement or temporary permit (if self-arranged), booking confirmation, and an international credit card in the main driver’s name for the security deposit.

What should I check when inspecting the rental car?

Thoroughly photograph and video the car from all angles, noting any scratches or dents. Check tire condition, spare tire and tools, test all lights, wipers, AC, and the horn. Ensure vehicle documents are in the car and record the mileage and fuel level.

What rental agreement clauses should I pay special attention to?

Read about insurance coverage and deductibles, fuel policy (usually full-to-full), mileage limits (most are unlimited), and emergency contact info. Confirm all details match what you booked, especially insurance terms.

How much is the security deposit, and how do I pay it?

Deposits range from LKR 25,000–60,000 (CAD $110–260), depending on the car and company. This is done as a pre-authorization hold on your credit card and is released after the car is returned without issues.

What if I booked an automatic but only a manual is available at pickup?

If your voucher confirms 'automatic,' insist on the correct car or a free upgrade. If unresolved, contact QEEQ support immediately. If you can’t drive manual and no solution is found, you’re entitled to a refund.

Can I request a child safety seat with my rental car?

Yes, but request it when booking—supplies are limited. Check that the seat is safe and properly installed at pickup. While not strictly enforced by law, using a child seat is strongly recommended for safety.

What Sri Lankan driving rules are most important for Canadians to know?

Drive on the left. Yield to vehicles already in a roundabout (approaching from the right). Speed limits: 50 km/h in cities, 70 km/h rural, 100 km/h on expressways (real traffic is often slower). Overtake on the right, but local drivers may overtake anywhere—be very cautious, especially with buses. Use your horn as a form of communication, not aggression.

Is Google Maps reliable for navigation in Sri Lanka?

Yes, Google Maps is generally accurate. Buy a local SIM card for uninterrupted data. Occasionally, Maps may suggest narrow or rough shortcuts; if the road looks questionable, stay on main roads and let the app recalculate.

How do I refuel, and how do Sri Lankan fuel prices compare to Canada?

Fuel stations are common on main roads and in cities, less so in rural areas. Fill up when below half. Attendants pump fuel for you—specify 'full tank' or an amount. Most accept cash, some in cities accept credit cards. Prices are government-regulated and may be similar to or slightly higher than Canadian prices, depending on the exchange rate.

Is parking difficult in cities and at tourist sites?

Parking in cities (Colombo, Kandy) can be tough; use paid lots or hotel parking when possible. Look for official parking attendants and always get a ticket. Major attractions have designated lots—arrive early for a spot. Confirm parking availability with your accommodation before booking.

What should I do if I encounter animals on the road?

Dogs and cows are common and may lie in the street—slow down and pass cautiously, especially at night. Monkeys are frequent in hilly areas—keep windows closed and never feed them. In some national park zones, wild elephants cross roads; keep a safe distance, never get out, and wait patiently for them to pass.

Are there expressways in Sri Lanka, and how do tolls work?

Yes, modern expressways connect Colombo with the south and central regions. They’re in excellent condition and much safer than regular roads. Take a ticket at entry and pay a cash toll at exit—fees are low, e.g., LKR 600–800 from Colombo to Galle.

Is night driving safe in Sri Lanka?

Avoid night driving outside cities if possible. Many roads lack street lights, and it’s harder to spot pedestrians, animals, or potholes. Local drivers often use high beams, causing glare. If you must drive at night, go slowly and stay alert.

How should I deal with aggressive Sri Lankan bus drivers?

Buses are the kings of the road—give them space. If a bus is coming up fast behind you, pull left and let it pass. Buses may overtake on blind corners; always be ready to slow down or pull over. Never challenge a bus for right of way.

Any special advice for driving in Sri Lankan hill country (e.g., Ella to Nuwara Eliya)?

Use low gears for steep descents to avoid brake overheating. Honk lightly before blind corners. Weather can change quickly—be cautious in fog or rain. Allow extra time, as winding roads make trips longer than Google Maps suggests.

What about bathroom breaks on the road?

Expressways have clean restrooms at service areas. Elsewhere, use restaurants, hotels, or supermarkets—buy something and politely ask. Roadside 'hotels' (restaurants) are common but cleanliness varies. Carry tissues and hand sanitizer just in case.

Are Sri Lankan traffic signs similar to Canadian ones?

Most international symbols are used—stop, yield, speed limits. Many signs display Sinhala, Tamil, and English. Familiarize yourself with the English spelling of destinations and always use GPS as backup.

How should I interact with tuk-tuks on the road?

Tuk-tuks are everywhere, nimble, and often unpredictable. Give them extra space, anticipate sudden stops or turns, and never tailgate. Stay patient—they’re part of the local driving rhythm.

What should I do if stopped by the police? Will they ask for a bribe?

Police checkpoints are routine. Smile, stay calm, and hand over your Canadian license, IDP, and local permit. If your documents are in order, they’ll usually let you pass. Bribe requests are rare for foreigners—if it happens, feign misunderstanding and stick to official procedures. Never offer money directly.

What should I do if involved in a minor accident?

Stay calm and move to a safe spot. Never agree to on-the-spot cash settlements. Take photos of the scene, damage, and other vehicle’s plates. Call your rental company’s emergency number and follow their instructions. For serious accidents, notify the police (dial 119) and secure a police report for insurance.

What if my rental car breaks down?

Safely pull over and call your rental company’s 24-hour emergency line (number is in your contract). Describe your location and issue—Google Maps location sharing helps. Do not attempt repairs at unfamiliar garages. If you can change a flat tire, do so, but always inform the rental company.

What emergency numbers should I have in Sri Lanka?

Save these: Police/Fire/Ambulance: 119; Tourist Police: 1912; Government ambulance: 1990; your rental company’s 24h number; and the Canadian High Commission emergency contact.

What should I do if the rental car is stolen?

Report immediately to the nearest police station and obtain a police report. Contact your rental company right away and provide the police report. Notify your insurance provider if you bought theft protection. Theft is rare, but insurance is essential.

If I get a traffic ticket, where do I pay?

The ticket will specify the payment location—usually any post office. Never pay cash directly to police officers. Keep the payment receipt and show it to the rental company when returning the car.

What if I lose GPS/cell signal in a remote area?

Download offline maps (Google Maps or Maps.me) before your trip. Locals are friendly—don’t hesitate to ask for directions in English. Plan routes in advance for areas with known poor signal.

What type of fuel does the car take? What if I put in the wrong type?

Confirm petrol or diesel at pickup—most rental sedans/SUVs use petrol. The fuel cap usually indicates the type. If you add the wrong fuel, DO NOT start the engine—call your rental company’s emergency line immediately. Starting could cause severe (and costly) engine damage, not covered by insurance.

What’s the process for returning the rental car?

Refuel to full if that’s the policy—save the last fuel receipt as proof. Clean out the car. Inspect the vehicle with staff, comparing with your original photos. Sign the return form and collect your final receipt.

How long does it take to get my deposit back?

Credit card holds are usually released within 7–30 business days after return, depending on the rental company and your bank. If you don’t see the release after a month, contact your card provider and QEEQ support.

What happens if new minor damage is found at return?

With zero-excess insurance, you pay nothing—just report the damage. With basic CDW, you pay up to the deductible, deducted from your deposit. Without insurance, you’re liable for all repairs. Be honest and transparent with the staff.

What if I’m charged unexplained extra fees after returning the car?

Check your final invoice—charges may be for tolls, fines, fuel, or cleaning. Ask the rental company for detailed documentation. If unresolved, contact QEEQ customer support for help and, as a last resort, dispute the charge with your credit card provider, keeping all documentation.

Still have questions?

Contact QEEQ via online chat or hotline for specific advice. Contact Support