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Last updated on: June 15, 2025
18Rental Locations
7Airport Locations
Map View of Car Rental Locations in Cleveland
AVIS
9.1/10
Dollar
7.9/10
Thrifty
9.1/10
Hertz
9.5/10
Budget
8.3/10
Alamo
9.3/10
Reviewed: October 9, 2024
Average, the provided vehicle did not match the one reserved.
Reviewed: September 28, 2024
The overall service was excellent. The staff member was very patient and even helped answer some questions.
Reviewed: June 23, 2024
The car I reserved wasn't available, so they upgraded me for free. Great service and attitude.
Reviewed: May 30, 2023
Average experience. They provided a different car without informing in advance. Service attitude was poor and there was no sense of customer service.
Reviewed: September 14, 2022
The only problem we encountered was payment of tolls. I travelled through a number of states and it appears each state has its own system. I tried online and by phone but being a EU citizen with a non-US registered VISA credit card - there was no easy way to pay tolls. This meant that Dollar billed me twice afterwards with admin fees etc. I discovered after renting there is a toll sensor unit you can get for the windscreen for rental cars but the desk agent at Dollar did not inform me. Not great customer service in this case.
Reviewed: July 17, 2022
We were unable to collect the car on our scheduled day/time because our plane was delayed by 4 hours and the counter staff had finished for the day. Fortunately we were staying 20 minutes away so returned the following day. From there everything went smoothly.
Reviewed: October 23, 2019
Both pickup and drop-off were very convenient. On the day of return, we refueled the car, and when we arrived at the designated spot, the staff checked the fuel tank, saw it was full, and gave us a receipt showing zero charges. He told us we could leave the car and go. We asked if we needed to go to the counter, and he said no. So we left. Unexpectedly, three weeks later, I saw a $79.95 charge from Thrifty on my credit card with no explanation. Throughout the rental period, we had no traffic incidents and received no traffic tickets. The only possible charge might have been for tolls from Hudson to Cleveland because the car had a Zpass. However, based on my previous experiences of driving in the US, tolls are very cheap and definitely not as high as $79. I've rented from Avis numerous times and never experienced anything like this. Receiving a bill three weeks later is baffling. I've initiated an after-sales service request through the Zoocar platform to see how this can be resolved. Additionally, I advise all Zoocar users not to review immediately after returning the car. Wait a few weeks; otherwise, you might get a strange bill after giving a good review.
Reviewed: September 2, 2019
Great service, easy pick-up and drop-off, good car condition!
Reviewed: August 28, 2019
The vehicle wasnt ready had to wait 30 minute for it to be cleaned. Got back to town 1 hour away and I noticed the whole back row was missing! I drove another hour back to the rental spot to find out it just needed pulled up! Waste of my time! When I returned it the lady had an attitude!
Reviewed: October 24, 2024
The service was smooth, but the car was in terrible condition. The engine oil needed to be changed but wasn't, and there were constant warnings. There were also various strange noises while driving.
Reviewed: May 14, 2024
The car was great, although a bit bigger than I expected. Also when I needed to amend the drop off I wasn't able to get any help either online, via the app, or by calling, and the rental desk at the airport was going direct to voicemail.
Reviewed: August 22, 2019
I could've gotten the Dodge Ram. I was too short getting out of the car. With no running board, I sprained my foot. The car was not that clean and to have only 9900 miles when I picked it up, it was pretty scratched and beat up. All in all, it was only an ok experience.
Reviewed: March 2, 2025
The car was relatively new and clean, but it wasn't the specific model I wanted.
Reviewed: September 18, 2024
Good car to drive plenty of room it suited our needs
Reviewed: September 13, 2018
Like: Upgraded to a Ford F-150 at no additional cost.
Reviewed: November 13, 2017
We rented a Dodge 7-seater business vehicle in excellent condition. We drove from Cleveland to New York without any issues. Highly recommended.
