CAR RENTAL REVIEWS ON MEX IN MEXICO CITY

Awesome staff at MEX, thanks.

Very good Service !!

The rental company did not inform us that the license plate was prohibited from driving on Saturdays. We were stopped by the police, fined $200, and the car was impounded for two days. Eventually, we paid a $100 bribe to get released. We drove back to the hotel and didn't go anywhere for the rest of the day. When returning the car, we tried to discuss the issue, but the rental company refused any compensation. Maybe QEEQ can help resolve this problem.

Car was illegal, should not be on the road. Bald tires, screeching breaks and battery died.

Very satisfied.

Overall service is fine, it would be better to use Sesame Credit.

Cost-effective, but the service could be improved.

Overall, I was fairly satisfied with the service attitude. However, there was a hiccup where QEEQ provided an incorrect pickup address. The MEX representative on the phone had a heavy Spanish accent and wasn't familiar with Mexico City, so I couldn't understand the city pickup location he provided, only understood that we could pick up the car at the airport branch. Eventually, with the helpful assistance of our Airbnb host, we called MEX again and communicated in Spanish. They wrote down the nearest rental location for us, and after a morning of confusion, we finally picked up the car.

The staff are very friendly. After a short wait, their car will pick you up and take you to the rental location. The pick-up process is quick.