CAR RENTAL REVIEWS ON KLASS WAGEN AT BUDAPEST AIRPORT, BUD

The return process was smooth, and the staff member was very honest. There was a hidden damage we hadn't documented, but he was aware of it and didn't charge us extra. Such honesty is truly commendable. He also reminded us to make sure to take photos when picking up the car next time.

This car rental experience was extremely disappointing, particularly due to Klass Wagen's hidden mandatory charges which were very unsatisfactory. I had already purchased full insurance in advance through the Zuzuche platform; however, when picking up the car at the counter, the staff explicitly informed me that they didn't have any historical damage records for the vehicle. They said if I didn't pay an additional 190 Euros to purchase their insurance, 'any damage—whether new or pre-existing but unrecorded—would be my responsibility, and up to 2600 Euros could be directly deducted from my credit card.' In this scenario, the so-called 'optional insurance' was practically meaningless and essentially a disguised mandatory fee. My first instinct was to cancel the booking and rent a car from another company, but upon further investigation I found that all other companies, including Hertz, AVIS, Enterprise, etc., showed no availability of cars on the same day—only Klass Wagen had vehicles available. This raised suspicion about whether they were intentionally manipulating car availability or even sharing information in some manner to create a 'no other option' scenario, thereby forcing users into accepting these additional insurance charges. Since I had already wasted time going back and forth between the airport and their office and it was already 7 PM (and I still had an hour-and-a-half drive to my destination), I had no choice but to reluctantly pay the 190 Euros to pick up the car. On a positive note, the Zuzuche platform’s customer service was very professional and responsive; they actively assisted throughout the process and ultimately helped refund the insurance I originally purchased on their platform, which I deeply appreciate. Nevertheless, I strongly urge Zuzuche to enhance supervision over Klass Wagen's hidden mandatory fee practices to safeguard users' legitimate rights. Additionally, I advise other renters that if you must choose Klass Wagen, ensure to confirm their insurance policies and vehicle conditions in advance, keep all evidence of car collection, and avoid falling into similar traps.

The service was enthusiastic, but didn't solve the problem.

Pretty good and acceptable

No tenia suficiente credito para poner de fianza disponible en la tarjeta ya que piden 2800€, el triple que normalmente. Y la chica nos hizo coger un seguro de su compañía que nos dijo que eran 98€. Para sorpresa, cuando nos cobra, no nos cobro el equivalente a 98€ en florines, sino que aplicó una conversion muy desfavorable porque quiso y sumo 43000 ft, lo que resulto en 106€. Una estafa que suelen hacer a todo el mundo vamos.

The overall service is fine, but there are hidden mandatory charges. If you don't consume them, you need to pay a deposit of several thousand euros. Additionally, the costs are not transparent. This time I even encountered a car breakdown on the highway, waited for 3 hours before a replacement vehicle arrived. The replacement car wasn't better and was actually worse, not even in the same class. The store insisted it was the same class, leaving you with no choice. Overall, the experience was very poor.

When picking up the car, it was brand new with just over 6000 kilometers on it. Since it was the first time picking up a car in Budapest, I didn't pay excessive attention to minor details. After driving for 28 days and returning the car, all kinds of minor issues started to come up. Every tiny wear and scratch were penalized with charges, even though they were not caused intentionally or by collisions during driving. It felt like we were driving a treasure instead of a car—any subtle damage was unacceptable. All of this ended up costing us 970 euros! What an impressive car rental company!

Very satisfied—it's very convenient.

Car below expectations. Smaller hood caused issues with luggage.

Very satisfied.

Pretty good, they recommended insurance so I didn't have to buy it from them.

The original car had chassis issues, but upon notifying the rental company, they coordinated a replacement. The toll fees couldn't be transferred, but they provided a vehicle with inclusive toll fees.

It's acceptable.

Pretty good.

Satisfied with the service. The pickup line was a bit long, but other processes were quick. They promoted insurance services, but stopped after being informed that it was already purchased through QEEQ.

The overall process was quite smooth. When picking up the car, the staff gave me two options: either not buying any insurance from the store and freezing a €3000 deposit, or buying insurance for €275 and freezing a €150 deposit. Based on others' comments about being charged extra during returns, I decided to go with the second option despite the cost. Both pickup and drop-off were very smooth, with minimal inspections. However, this made the rental cost quite high, averaging over €500 per day.

Good

Quite good, very nice

The service is okay, but if possible, choose a larger rental company. Their cars are cheap, but you still have to buy their insurance. Otherwise, your deposit will be thousands of dollars. There are additional fees for cross-border rentals, and the bills can be shocking if there's an accident.

The service is okay, but if you can choose a large car rental company, go for a big one. Their cars are cheap, but you still have to buy their insurance; otherwise, your deposit could be thousands of dollars. Additionally, there are extra fees for cross-border rentals, and the bill in case of an accident is shocking.