The return process was smooth, and the staff member was very honest. There was a hidden damage we hadn't documented, but he was aware of it and didn't charge us extra. Such honesty is truly commendable. He also reminded us to make sure to take photos when picking up the car next time.
The staff were all very polite. Although they repeatedly emphasized that choosing not to buy their insurance would require a high deposit, they performed very detailed checks during pick-up and drop-off. It's recommended to consider purchasing the rental company's insurance, as local road conditions are not great and traffic congestion is severe.
It's inconvenient to contact the car pick-up at the airport. The phone number provided connects to the headquarters, and getting transferred to the local branch takes a long time. I waited for quite a while.
Good service. The receptionist was a young lady who initially tried to promote their company's insurance. I used a translation app to inform her that I didn't need it, and she didn't insist. I successfully received the car keys.
The rental company is quite decent. Everything was normal. I clearly rented a Ford Focus station wagon, and the QEEQ website also showed only this model within the same category. However, when I arrived, the rental company only provided me with a Kia station wagon.
Overall very satisfied. The car pickup process was a bit slow, but the service attitude was excellent, and all charges (pre-authorization) were explained clearly.
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Nick Arthur
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