Not bad, but communication was difficult due to the language barrier. They also asked for additional charges including crossing fees, road tax, highway tolls, and cleaning fees, totaling 159 euros.
The service was extremely poor. They forced me to purchase full insurance and made various unjustified deductions after the rental period. Even two months later, deductions were still being made, and they did not respond to emails for communication.
Rented a car for just one day, but they required purchasing a minimum of ten days of Austrian highway tolls. Normally in cashless countries, rental companies include the annual highway tolls in the rental price.
Arrived at 7:00 AM on Sunday, and the owner was busy on the phone. Turns out there were other people from the same flight also renting from them. Waited for half an hour to get picked up, but the attitude was very good. The car rental process explanation and reminders were thorough, and there was no upselling. The entire process was completed in just a few minutes. Returning the car was also smooth, returning directly to the airport.
Both the service and the vehicle were excellent. The car was relatively new, and the staff who delivered and picked up the vehicle were very attentive and friendly. I highly recommend purchasing full insurance for a self-drive trip, as various situations can occur on the road, such as scratches from flying stones. Buying QEEQ full insurance gives peace of mind.
“Mild rough start but super Zippy after that! Big thanks to Qeeq, cheers!”
About zippy7:8.0/10
The wait time to get the car ready and the unwillingness of the counter staff to give the cost break-up & answer my queries around cost was the only downside. If I remember correctly the delay was because they were fixing tyre puncture. Rest was all good, the car condition, cleanliness and pickup drop location.
About QEEQ:10.0/10
Most trusted and economical partner for car rental booking! Excellent customer service and issue resolution. It’s a one stop shop for me, when it comes to car rentals. Thanks, keep it going team Qeeq!
The overall service was quite good. Personally, I prefer to purchase high-coverage insurance for overseas self-driving trips, and in such cases, the rental company tends to be more accommodating. As for buying toll tickets, they didn't force me to buy them. I understand the price is slightly higher, but a few euros difference saves me from unnecessary hassle.
The service was average, and additional fees were charged. After returning the car, I received a bill that included a €24.16 cleaning fee, which was not disclosed when renting the vehicle. I have never encountered this with other rental companies. A highway toll fee was also charged mandatorily. Although highways in Austria require toll payments, this fee is typically optional—you can decide whether to purchase it at gas stations if you plan to use the highways.
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View more >A highway toll fee was also charged mandatorily. Although highways in Austria require toll payments, this fee is typically optional—you can decide whether to purchase it at gas stations if you plan to use the highways.
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