BUDAPEST CAR RENTAL REVIEWS

Satisfied

I've rented cars abroad many times, but this was the first time I encountered an issue during return. They first checked the front windshield and underside of the car and then found some damage, which they photographed and showed me. Fortunately, I had full insurance, so the claim process was fast. However, it felt a bit like a setup because we didn't inspect the underside when picking up the car, only the exterior. I also don’t recall any incidents during the trip. Next time, I'll make sure to use my phone to check underneath the car when picking it up. Other than that, everything went smoothly, and the car was in great condition.

This car rental experience was extremely disappointing, particularly due to Klass Wagen's hidden mandatory charges which were very unsatisfactory. I had already purchased full insurance in advance through the Zuzuche platform; however, when picking up the car at the counter, the staff explicitly informed me that they didn't have any historical damage records for the vehicle. They said if I didn't pay an additional 190 Euros to purchase their insurance, 'any damage—whether new or pre-existing but unrecorded—would be my responsibility, and up to 2600 Euros could be directly deducted from my credit card.' In this scenario, the so-called 'optional insurance' was practically meaningless and essentially a disguised mandatory fee. My first instinct was to cancel the booking and rent a car from another company, but upon further investigation I found that all other companies, including Hertz, AVIS, Enterprise, etc., showed no availability of cars on the same day—only Klass Wagen had vehicles available. This raised suspicion about whether they were intentionally manipulating car availability or even sharing information in some manner to create a 'no other option' scenario, thereby forcing users into accepting these additional insurance charges. Since I had already wasted time going back and forth between the airport and their office and it was already 7 PM (and I still had an hour-and-a-half drive to my destination), I had no choice but to reluctantly pay the 190 Euros to pick up the car. On a positive note, the Zuzuche platform’s customer service was very professional and responsive; they actively assisted throughout the process and ultimately helped refund the insurance I originally purchased on their platform, which I deeply appreciate. Nevertheless, I strongly urge Zuzuche to enhance supervision over Klass Wagen's hidden mandatory fee practices to safeguard users' legitimate rights. Additionally, I advise other renters that if you must choose Klass Wagen, ensure to confirm their insurance policies and vehicle conditions in advance, keep all evidence of car collection, and avoid falling into similar traps.

Satisfied, the pick-up and drop-off process was very smooth.

The service was decent. There was a €20 highway toll, and the deposit was quite high, €1500.

Everything was great, absolutely flawless.

Pretty good, they start work on time at 8 AM.

No issues, as a regular customer, I was recognized immediately.

Very convenient

Satisfied.

Overall service was quite satisfactory. I will choose this company again next time.

The service was satisfactory.

Satisfied

Satisfied.

Satisfied!

The car pickup process was quick and enjoyable, although communication in the local language was a bit challenging. Overall, it was satisfactory.

Satisfied

The car pickup was delayed by half an hour, very dissatisfied. However, the staff who came to pick us up were friendly and helpful.

I often rent cars in Budapest, and overall, the service here is not as good as Sixt. When picking up the car, they just hand you the keys and the pickup sheet, and even the registration document is given separately, making it easy to misplace. No one guides you to check the vehicle condition; you're left to compare it against the pickup sheet yourself. The car wasn't even cleaned properly, with a layer of dust on the surface. At pickup, they informed me that highway fees are not included, using the excuse 'That's why we offer low prices.' I can only say it's full of tricks...

Excellent