Excellent

The car I originally booked was too small, as I needed more space for my kids' school luggage. The staff offered me a larger car option for an additional 190 dollars in total for 16 days, which I accepted. It was a new replacement.

The counter staff initially sold me on the prepaid fuel option, but later reversed it at my request after I determined that local prices were substantially lower.

Mid-size SUV wasn't available so got a standard sedan which isn't parking-lot friendly in SF downtown

My only comment is that there was no space for luggage in the vehicle as none of the 15 seats could be removed or folded down. This made it very difficult loading and unloading large cases and a double buggy. This wasn't made clear on booking the vehicle. The vehicle itself was great and certainly large enough but all seats were static!

No complaints at all! Whole procedure very smooth and user friendly! Thanks!

Like: Our car was an upgrade and a very pleasant one at that!