Outstanding Customer Service

There were a few people ahead of me when renting the car, waited a long time. When it was my turn, it also took a long time due to my lack of English proficiency.

Rented the car early in the morning. There were three groups at the office but no waiting was necessary, the process was very smooth. Original driver's license and its translation are sufficient. A kind and patient elderly gentleman assisted us, and the entire process from rental to picking up the car took less than 20 minutes. Very efficient!

The staff handled things quickly, but the car given had some dents that weren't repaired, lacked parking sensors and a rearview camera, and wasn't very clean—probably just returned by the previous user. The condition was much worse compared to a rental we had in Melbourne for a similar price, which is disappointing. You also need to report the mileage when returning the car, which is more complicated than returning in Melbourne.

Convenient and fast. The two child seats I booked were not properly installed. One was refunded, and the other took 30 minutes to install, but overall I am satisfied.

Provide a cool swap from 2wd to 4wd :) felt much better on gravel drives.

Thanks for providing.