Reconmendered

Everything was great.

The overall service was good. Initially, we were given a different car model, but they proactively changed it for us upon our request.

I booked a Tucson but got a Skoda instead. Fortunately, it was a smaller car, which was better since many rural roads in the UK are single-lane and larger cars can be difficult to drive. The rental company was easy to find. We stayed in London for a few days, then went to the airport to rent the car, and finally returned it at the airport. The rental agent was very kind; he asked if we needed insurance, we said we already had it, and he didn't push us to buy theirs. Returning the car was even simpler; they just did a quick inspection.

No staff to check back vehicle. Being blamed for a scratch I did not make. They took money out of my account without telling me. I took photos before I left, but because it was dark my photos are not clear. No one contacted me to explain condition of car. Have to wait till Monday for their photos to compare to mine

Not sure if the car was the category I rented but it didn't matter.