The car was new (600km) and in excellent conditions.

The value for money was incredible

Car was fine. My own fault, but the fuel policy was not clear enough. What started out as a very good value rental soon gets eroded with additional and unexpected fuel refill charges.

The mobile app can be difficult to navigate. Spent ages looking for a way to change currency. Would be good to default back to home currency instead of last used. Also would be good if fuel policy other than full to full was highlighted more prominently. Fuel policies can have a significant impact on overall cost.

Interrent charged an additional 191.39 euros, despite easyrentcars receipt saying I'd paid for the car and fully comprehensive insurance and no payment was due on arrival. This was like arriving at the airport for a flight I booked and being told it cost 200 euros extra!? I've then been charged a late charge of 40 euros and I'm still awaiting my 80 euros petrol deposit from May (now August) despite returning the car full and within the hour of the nominated return time. I called several times and was awaiting a response to the emails they had told me to write to. They then directed me to an online claim form, which I've just recieved a response to. They have informed me that the 191.39 is a compulsory charge, even though it was put in the 'Extras' column (therefore not allowing easyrentcar to claim the money back), and not included when or clearly noted when booking the car. It's been an expensive and frustrating experience.

Personnel pas du tout aimable ,qui veux a tout prix vous re fourguer une assurance complémentaire,alors que nous l’avions déjà prise ,mais pour eux ,ce que nous avions pris n’etait pas bien. + 141,50 € pour le plein prélevé sur CB et comme nous avons rendu avec le plein et même lavé la voiture ,ils ne nous remboursent que 129,00. Cherchez l’arnaque !!! Vous comprendrez que nous ne pouvons recommander ce genre de loueurs .

Car was fine. Very disappointed about the extra charge.