Unbeatable

Counter staff is very friendly and helpful.

Easy to book and price is comparable if not lower than others.

The car they provided was very comfortable and it had Apple Carplay which was super useful for first-time drivers in Australia. Staff were always nice and helpful during pick-up and drop-off. Overall a very great experience.

Really easy to use to search for the car that suits our needs. Amazing deals as well!

we waited maybe a half hr but so what we were on holiday the staff were great they were busy but polite ,,a great bunch

did the job well

I arrived close to 5 pm on a Saturday and called their customer care who gave me the Brisbane number. Upon calling multiple times nobody picked up so I took a cab ans spent 20 dollars from airport to car rental shop. (Apparently their shuttle only works till 5 pm on weekend). when I arrived around 530 pm the main door was locked from inside but a receptionist was present at the front desk. The distance between the glass door and the front desk was 2 arm lengths. I banged at the glass door several times before she made eye contact and said sorry we r closed. I was so frustrated that the customer care couldn’t tell me this on the phone so I could have organised another car at the airport. Day 2 when I was to return the car, again they told me the shuttle service has shut down and I need to take cab from the rental shop to the airport. Another 20 bucks. I don’t know why do I need to book a cheaper car rental with such poor service standards. They want the money but can’t deliver any customer service. I could get the same thing probably with 10-20 dollars extra at the airport.

Waited for a long time when dropping off the car.