Lots scratches on vehicle and different colour drivers wing mirror.

Very smooth process. They will ask if you need to purchase insurance. Just provide a driver's license translation and passport.

The pick-up point is right at the airport parking lot, with clear signage from various rental companies, making it very convenient. The pick-up procedure is not complicated. My English is quite average, but the staff was very patient, spoke slowly, and used written diagrams, making communication smooth. The car was new, with only 4000 kilometers on it. The Mitsubishi SUV was fuel-efficient, covering nearly 1000 kilometers in 5 days. The only drawback was that it felt slightly underpowered on uphill drives. Overall, it's a good experience.

Booked car 6 months in advance to get Golf for long trip and comfort but got a crappy Holden instead.

Easy booking

the lady at the counter wasn't very pleasant to us at all.

Paid for a Range Rover but was given a Toyota Kluger