Great experience until receiving the bill!

They did not notify me of the violation in time. After one day, they directly deducted the service fee and the fine without permission. This is very upsetting.

I picked up the car 3-4 hours later than scheduled. The rental company refused to provide the model I booked, citing that I did not inform them in advance. They insisted I pay extra for a different model. I had a contract with the car rental service and paid in full, so I'm not sure why I couldn't get the car I booked. It’s unclear whether the issue lies with the car rental platform or Hertz. During the rental period, I also had a flat tire which caused delays and affected my trip. Although I purchased full insurance from the rental platform, it wasn’t reflected in my Hertz order, meaning I have to handle the claim process after returning home. This adds inconvenience and consumes both effort and time. Currently, the claim process is underway. While the insurance company and the rental service might reimburse the tire costs, it's uncertain whether they will compensate for the time lost and the stress caused. I reserve the right to seek further compensation.

There was no clear indication that the return time had to match the pickup time to the hour, and exceeding it by one hour costs the full day's fee, 200 pounds! Quite unreasonable.

With Hertz, I have always found the best car for my budget. They are very quick to process your booking and handover the keys.

Long wait time to receive car and initially took them a qhile to locate the car as it had been moved.

Good experience will certainly look to book through you again if yiur pricing is competitive.