Good service the only inconvenient was the drop off not clearly reported

I booked a Peugeot 3008 but got an MG ZS instead. The car felt a bit small; fitting two 28-inch and one 24-inch suitcases was a bit tight, especially since my non-standard luggage is wider than usual (standard ones might fit lying down). Finding the car was straightforward, and returning it was also easy if you prepared well. We were over 20 minutes late returning the car, but there was no extra charge. There were no pushy sales tactics, the return inspection took only three minutes, and the process went smoothly. It's been over ten days since we returned home, and the deposit hasn't been charged, so overall, it was a pretty good experience.

I saw online that some people mentioned this company aggressively promotes insurance, but luckily, I didn't experience any of that. During the entire rental process, they didn't push anything on me. I simply told them I had purchased full insurance through the platform. They even upgraded my car to a Volkswagen T-Cross. When returning the car, make sure to follow the GPS directions; otherwise, it's easy to miss the correct route. However, even if you make a wrong turn, Google Maps will guide you back in about five minutes, so there's no need to worry. There's a gas station near the return location, so refueling is convenient. Finally, when you arrive at the drop-off point and park the car in the designated spot, the staff will come over to inspect the car. After that, you'll just need to sign, and the process is done. Within about fifteen minutes, the pre-authorized deposit was returned to me. Overall, this car rental experience was fantastic!

Returning the car was exceptionally quick and efficient.

Overall, the vehicle was decent, but the return location entrance was hard to find. The staff service was poor. When asking for help, they mentioned it was right next door but didn't explain how to drive to the store entrance. The staff responsible for returns didn't provide assistance and asked me to scan and search on Google Maps by myself.