Excellent car but staff services could be improved

United Kingdom

Reviewed: Wed, Dec 18, 2019

About Europcar: 7.3 /10

The car was in an excellent condition and enjoyed the ride throughout our journey. However, the staff on duty for the pick up day arrived almost an hour later than the opening hours which is supposedly to be 8am. Also, the staff got quite annoyed when he was upselling additional insurance even I have mentioned it many times I have bought addtional coverage. This has overall delayed our journey out of London.

About QEEQ: 10.0 /10

Well done and keep up the good work!

Europcar

Paddington

United Kingdom

Mini Van | Opel Zafira 7 Seats or similar

1 days rental

Relevant Reviews on Europcar in United Kingdom

Leo MacPherson

United Kingdom

1 days rental

Reviewed: Wed, Oct 16, 2024

About Europcar: 6.0 /10

Very dissatisfied. They tried to mislead us by claiming there were no cars available in the same category and pushed us to rent a higher-class vehicle. In reality, they did have cars of the same model. Only after we refused to upgrade did they give us the same model car. Additionally, they sneakily charged us extra for insurance without us noticing. Be cautious and pay close attention.

About QEEQ: 10.0 /10

Jennifer Sapir

United Kingdom

1 days rental

Europcar

Birmingham Airport(BHX)

Birmingham

United Kingdom

Reviewed: Fri, Dec 13, 2019

About Europcar: 4.0 /10

They always recommend unnecessary things and it feels like they want to charge an extra insurance fee.

Bard Collins

United Kingdom

1 days rental

Europcar

Southampton Airport(SOU)

Southampton

United Kingdom

Reviewed: Tue, Aug 22, 2017

About Europcar: 6.0 /10

Probably because it's an ordinary city, there was no need to queue, no free car upgrades, no Chinese service, no free shuttle bus, couldn't deliver the car to the door, extra sales on their fuel option, plus tax making it almost the same as refueling outside.

Annie H

United Kingdom

5-day rental

Economy | Vauxhall Corsa or similar

Reviewed: Tue, Oct 25, 2022

About Europcar: 9.0 /10

I got an upgraded car because the one I had ordered wasn't available. The collection and drop-off service was timely and excellent. It was quite a long walk from the terminal at Newquay airport to the collection point so bear this in mind if you have mobility problems.

About QEEQ: 10.0 /10

A perfect experience. Many thanks.