Complex pick-up process

Big, well-known European chain, so you don’t really need to worry about getting scammed. Of course they’ll try to upsell you, just stay rational with your spending.

Overall satisfied, but you need to be discerning. It's an Indian-operated store that promotes additional insurance—just decline if you're not interested, and their attitude will remain professional. Here's an interesting detail: we initially booked a small SUV, but when the staff saw we had 3 pieces of luggage, they said the car we booked could only fit 2 pieces and asked us to pay an extra £30 per day. When I refused, they eventually said 'never mind' and upgraded us to a bigger model for free, likely because they didn't have the car we originally booked. In the end, we were quite happy—the rental and return process was quick and convenient. The shuttle bus to the pick-up location takes about 15-20 minutes.

The pick-up and drop-off speed was very fast, staff were very professional. Right turn after exiting T4, there's a dedicated car to pick up customers. Immediate service, very pleasant experience

Picking up process was quick and simple, as was the drop off process. However the inside of the car was not very clean. Ironic seeing as there was a card on the dash, saying “clean and safe”

Simple and straightforward booking process.

The car wasnt ready at the appointed time, and we had to go buy lunch and come back, before it was ready. even then it took over two hours to get organised. we werent the only ones that day everybody was waiting over a few hours for their cars.

Easyrentcars by comparison were a breeze to deal with.