Very helpful staff - good, clean car

It's okay. I originally booked a Mazda 3, but they gave me a small Kia instead. The license plate was bent, which was a bit frustrating.

Very satisfied

I don't speak English, and the rental staff didn't explain things clearly. For example: 1. Charging extra for picking up the car early (I could have waited, I just arrived early). 2. The gas tank wasn't full, and I don't know how they calculate charges. 3. The car I booked wasn't available, and they asked for an extra $100. This should be the rental company’s responsibility, why should I pay more? If a hotel doesn't have the room type I booked, wouldn't they upgrade me for free?

The service was severely lacking, causing unnecessary losses for the customer. Compensation is required!

時間はかかったものの その分車をアップデートいただき 非常に満足行く旅になりました。

保険の説明がもう少し詳しいと助かると思いました。 また、空港から店舗への案内がもう少し詳しくあるとさらに安心して使えると思いました。