Very helpful staff - good, clean car

Very satisfied.

Hertz's service was excellent, and the car was very new, with only 6000 miles on it. The staff explained the terms in detail, were humorous, and even helped us bundle the most cost-effective 2-day unlimited Toll Road package based on our travel plans. Returning the car was quick, and the $200 deposit was refunded instantly.

I reserved a Dodge, but when I arrived to pick up the car, the company informed me that they didn't have that car available. Instead, they gave me a smaller Buick SUV, claiming it would be enough for two people. I was very dissatisfied and they offered a refund, but to avoid impacting my trip, I reluctantly compromised. I'm really speechless, so I'm very unhappy with their service.

From 2014 to 2016, I went on self-driving trips to the US three years in a row, experiencing three rental companies: Dollar, Alamo, and Hertz. In 2015 and 2016, I booked through zhuche.com, and I was quite satisfied with their service. This time, I rented from Hertz, which is known as a big company, but my experience was just average. First, the service attitude: It's a plus that they didn't try to upsell insurance, but the front desk service was just passable. They didn't demonstrate how to use the E-pass, and there was an additional $20+ equipment fee for the E-pass that wasn't mentioned beforehand. The rental contract has too much content and the font is too small to read in a short time. So, an average rating. Second, the vehicle provided: I originally booked a RAV4, but it wasn't available, so they gave me a Jeep Compass. The car's space was small, everything except the gear was manually adjusted, high fuel consumption, and low power. There was a strong and unpleasant perfume smell in the car. A poor rating. In terms of vehicle quality, Alamo is the best. I strongly recommend future renters to choose Alamo if the prices are similar.

Had 6 car changes very poor level of service