Very satisfied, smooth communication.

Average

We used Hertz for car rental in New York this time. The staff at pickup asked very detailed questions, which left us a bit confused, so we asked our daughter to help translate. It seemed like the platform needed to confirm the insurance details with us again. Although the staff had to repeat information, they were thorough, patient, and answered all our questions. Such a great service attitude. Returning the car was very simple, just leave the keys inside and park it as instructed. We passed through many toll roads while driving and asked about it. The staff said if we accept email billing, we can just leave. Otherwise, we need to patiently wait in line to handle it on-site. It really relies on trust and honesty.

They gave me a few dollars off on the spot, not sure why and don't really care, saving money is good. Pick-up and drop-off were both very quick.

Like: Every aspect of the rental went smoothly. I'll be using easyrentcars again that's for certain.