the option for the toll shoukd be offered at reservation online and not as a surpise at the counter

Great service, streamlined.

Full refund on accidental booking. No issues.

Fantastic experience! And I advised my representative that I may possibly have the use of a family member car which could shorten my rental period, and she fully explained how that would impact my pricing. When that did occur and I brought back the vehicle early, I was completely satisfied!

I will use EasyRentCars.com again! Great to work with.

Like: I booked a compact car and ended up with a Dodge Challenger, which was not what I was expecting for the price and size, but obviously a very nice surprise.
Dislike: Picking up the car took a long time (over 30 minutes) but that was mostly due to Hertz being understaffed at the desk with only one attendant and other rental companies out of cars for the date I was there. So the line was long when we arrived. That being said, the staff on hand did their best to move everyone along.