I originally booked an Alfa Tonale from Arrow, but they gave me a relatively new Toyota Raize instead. It only had 6,000 kilometers on it and was a plug-in hybrid, which was quite nice. The car was spacious as well. Since I purchased full insurance, the return process was very smooth—they just checked if the tank was full, and that was it. The deposit was refunded quickly; I received the money the next day. The only downside was that both pickup and drop-off were in the underground parking lot on B4 next to the store. The sharp turns there really tested my driving skills. When returning the car, the staff inspected it at the roadside near the store and asked me to drive it back down before coming up again.

Excellent service. The attitude was much better compared to when we called. Purchased full insurance. The pick-up and drop-off process was smooth and hassle-free.

I ordered a Fiat 500 and got upgraded to a Jeep, as they had limited availability on smaller cars. Desk staff were really friendly. I would definitely rent from them again.

Smooth booking process and I liked the free cancellation provided by QEEQ.

The car was of good quality and cleanliness. The process to collect the car is very poor . Most of the details were already submitted online or could have been. There is a very ancient amount of paperwork and being asked to put my email address on a scrap of paper was unbelievable - you already had that information at time of booking.

Booking was quite easy.