Less for the Best

On-site we were persuaded into a $400 insurance. Experienced drivers don't really need it since traffic in Australia isn't that congested, and people generally follow the rules. Even on rural gravel roads, it's not as chaotic as you might think.

The staff did not push insurance as strongly as mentioned, and they informed us that the insurance we bought through the rental agent requires that we pay first and then claim compensation from the insurance company through the agent.

Long wait at pick up location. Only 1 staff available then a second was available after a while

Great app

Good

Good

Car was dirty. Car was different to what we booked and we were given a much bigger car so tried to change it but the girl had left the office. No one was there to answer the phone, even the call centre called them and they didn't answer. She was gone for over 30mins while we waited. We had to take the car and it was dirty everywhere even with crumbs in the front. The lady on the call centre wasn't helpful either. We never got compensation or a call from the pick up office despite leaving the complaint with the call centre.