Got what I wanted price was good

Pretty good.

1. At the agreed time, there was no car available at the store. 2. After waiting for half an hour, they provided a Honda with poor condition—damaged wheels and non-working mirrors. 3. Later, they replaced it with a Toyota hybrid, but the vehicle was too small to fit the luggage and was a downgrade in model. 4. If dissatisfied, the only option was to keep waiting with no guarantee of when a car would be available, vaguely suggesting an upgrade option. 5. Paid an extra $120 for an alleged upgrade to a Hyundai Tucson, which they claimed was the only available car. However, the vehicle was very old, had over 90,000 miles, and the seats were dirty and heavily worn. Considering we had already waited for 2 hours, we had no choice but to accept it. 6. The service lacked a proper vehicle inspection process. The overall experience was extremely disappointing.

車もスタッフも大変良かったです！

現地スタッフが人手不足の為居ませんでしたがLINEでやり取りしたので大丈夫でした。

Rented the car at the airport, discovered after two hours that the door could still be opened even when locked. Had to return to the airport, wasting four hours in total. Requested Hertz to extend our return time but was refused.

Unhappy with pickup, satisfied with drop-off. Two overweight African American women were arrogant during pickup and gave me an old car. I didn't rent a premium car, but the fuel tank wasn't full and the low tire pressure warning was already on, clearly indicating no prior inspection had been conducted. During drop-off, a handsome inspector noticed a scratch and asked if there had been an accident. Upon confirming nothing was wrong, he reassured me that insurance would take care of it and told us we could leave after filling out a form. Extremely handsome, right?