All good

All good

They aggressively upsell insurance and additional products.

Returned the car two months ago and suddenly got charged 50 euros. What nonsense. Everything was clear during the return with both parties confirming and signing. What kind of service is this?

The pre-booked car (which was larger) was not available. There was only one car at the store, and due to time constraints, we were forced to take the smaller car on our trip, but were charged the rate for the more expensive, originally booked car. The rental company was very unprofessional and used various tricks to deceive customers. During pick-up, there were two noticeable scratches that the staff overlooked, which I had to point out before they were recorded. During drop-off, they took advantage of our inexperience, repeatedly saying everything was fine and that the inspection was complete without giving us any receipt. Later, they claimed we returned the car late (by one day) and tried to charge extra since we had no receipt. We directly filed a complaint with Budget after returning home and provided train tickets and accommodation receipts from the same day we returned the car to prove our point. Eventually, we got the undue charges refunded.

The price is fair and reasonable. This time renting from Budget in Milan went relatively smoothly. The rental fee was calculated with an additional deposit for a full tank of fuel. Previously, I had a different company in Milan that did not honor the booking price. The rent for 4 days was only 160 euros but they asked for a 1000 euros deposit. I refused, so the reservation had to be canceled.