Customer service at Routes needs work

Staff were lazy. Had to wait a long time to pick up the car. Not sure if the owner is Indian, but all the staff are. They were lazy and unreliable.

We waited at the airport for the shuttle to take us to the pickup location, and the whole process of waiting and getting the car took over an hour. The car they gave me was two tiers lower than what I booked, but they charged the same. Due to the remote location of the pickup point, there were no other rental companies nearby, so it was impossible to cancel and switch to another company, not to mention wasting over an hour. It felt like a scam! Worst of all, the company's staff were extremely lazy and didn't fill the tank. I had to return the car with three-quarters of a tank. If I filled more, I lost money. If I filled less, they charged me extra. Basically, the customer loses out!

Everything was ok, the only one major issue we had was we were under the impression that spouses were able to drive as well without an extra charge, and they charged us for that.

Everything with the booking platform was good nice and smooth

Very poor company with young untrained staff lacking fundamental knowledge of the business. I wanted the insurance but the staff denied it and put it on my credit card coverage with no clear reason other than their inability to sell insurance. I got charged for mileage yet EasyRentCars indicated there is 2,500 kms within the rental price. My kms made was approx. 370 kms. I was charged $0.2/km for 1,323 km then an email was sent indicating a partial refund, however, no refund showed on my credit card. I had to call and the issue was not resolved until now. I had to dispute the transaction from the credit card and I'm still awaiting a final resolution. This is one day after I got the car and used it already. Also, I booked a standard car (Corolla) and I got a smaller car (KIA Soul). The staff indicated they can't guarantee the brand. I accepted the car as I needed it for work.

Understaffed, long lines and long wait times. Doesn't seem to have been organized well. One lady waited over 90 minutes for a car she booked months in advance.